Activate ITSM Workspace Landing Pages – Premium

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can activate the ITSM Workspace Landing Pages – Premium plugin (com.snc.agent_workspace.itsm.landing_page_premium) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: agent_workspace_user or admin

    About this task

    The ITSM Workspace Landing Pages – Premium plugin (com.snc.agent_workspace.itsm.landing_page_premium) activates the related plugin if it is not already active.
    Table 1. Plugins for ITSM Workspace Landing Pages – Premium
    Plugin Description
    Agent Workspace

    [com.agent_workspace]

    		 Provides a suite of tools that provide agents, case managers, help desk professionals, and managers with tools to help answer customer questions or resolve customer problems.
    Note:
    The Agent Workspace plugin activates the ITSM Workspace Landing Pages plugin (com.snc.agent_workspace.itsm.landing_page) that delivers the standard landing page for ITSM Agent Workspace.
    Performance Analytics – Content Pack – ITSM Dashboards

    [com.snc.pa.itsm_dashboards]

    		 Activation of this plugin on production instances may require a separate Performance Analytics license.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.