ServiceNow Agent app

Use the ServiceNow Agent app to create assets, look up assets, and receive assets from a purchase order.

Create an asset

Use the ServiceNow Agent app to create an asset record by scanning the asset.

Before you begin

Download the ServiceNow Agent app from Apple App Store or Google Play Store.

Role required: asset

The Procurement plugin (com.snc.procurement) must be installed to get the procurement features in ServiceNow Agent app.

Procedure

  1. Navigate to Asset and tap Create Asset.
    Agent Mobile Asset home screen
  2. Scan the asset serial number or asset tag, then tap Search.
    If the asset exists in your ServiceNow instance, an asset record is displayed. This information is to ensure that you don't create duplicate asset records.
  3. Optional: To update an existing asset, select the asset and then tap Update Asset.
  4. If no existing asset record is found, tap the action icon in the upper right and select Create Asset.
  5. Scan or enter values for the Asset Tag, Serial Number, Model (non-software), Stockroom, State, and Substate fields.
  6. Tap Submit to create the asset.

Asset lookup

Search for an asset record in your ServiceNow instance by scanning the asset.

Before you begin

Role required: asset

Procedure

  1. Navigate to Asset and tap Asset lookup.
  2. Scan the asset tag, then tap Search.
  3. An asset record is displayed if the asset exists in your ServiceNow instance.
    You can select the existing asset to update it or to create an incident related to it.

Receive assets from a purchase order

Scan assets from a purchase order (PO) to verify that you received all assets from the order.

Before you begin

Role required: procurement_admin or procurement_user

Procedure

  1. Navigate to Procurement and tap POs Next 30 Days.
  2. Select a purchase order.
  3. Tap Related list.
  4. Tap the PO Line Items asset that you ordered and swipe Receive to receive the asset.
    Swipe Receive on the Purchase Order Line Items page
  5. If you only need to receive a single purchase, on the Receive form, scan the QR code for either the asset tag or serial number.
  6. If you need to receive multiple purchases, on the Receive form, tap Scan next item until you've scanned all of your purchases.
  7. Tap Submit.

Result

The purchase order is marked as received.