Use Benchmarks data for value management analysis

Manually collect historical Benchmarks data to analyze the benefits of year-over-year growth when you use the ServiceNow Benchmarks application.

Before you begin

Role required: sn_bm_client.benchmark_admin, pa_data_collector, or admin

About this task

If you want to analyze year-over-year performance, you must collect at least 24 months of Benchmarks data. Use the sn_bm_client.months_copy_historical_pa_bm system property to set the number of months from the current month for which you want to collect Benchmarks historical data.

Procedure

1. Set up Benchmarks historical data collection.
   1. Navigate to Performance Analytics > Data Collection > Jobs.
   2. Select the Benchmarks Historical Data Collection job.
   3. In the Relative start field, enter the period of time for which you want to collect the data.
   4. In the Relative start interval field, select the length of the time period to collect the data.
      Recommended interval is 24 months.
   5. Click Execute.
      For detailed information on scheduling a data collection job, refer to Create or schedule a data collection job.
2. Upload the collected data to the centralized Benchmarks instance.
   1. In the Benchmarks Historical Data Collection job, navigate to the Job Logs related list.
   2. Make sure that the state for the historical data collection job is Collected.
      This state indicates that all data for the job has successfully run and all data has been gathered for the set time period.
   3. Navigate to System Definition > Scheduled Jobs.
   4. Select the Copy historical scores from PA to Benchmarks table.
   5. Click Execute Now.

      The data is automatically sent for value management analysis. Connect with your account representative to receive the report and discuss the benefits for your organization's value management.