Attach files to a standard change template

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Attach files, such as documents, spreadsheet, and images to a standard change proposal. Standard change templates copy any file attached to the template to a change request that the template creates.

    Before you begin

    Role required: itil, admin

    Procedure

    1. Navigate to All > Change > Standard Change > My Proposals.
    2. Open the proposal to which you want to add the attachment to.
    3. Click the Manage Attachments. icon to browse and select the file.

      The attached file appears at the top of the proposal.

      Note:
      You can add more than one file as an attachment.
    4. Click Update and request approval for the proposal.

    Result

    Any attachment associated with a standard change proposal gets copied to the standard change template that is created when the proposal is approved. When that template is used to create a standard change, any attachment associated to it is also copied to those standard change requests.