Age of Open Changes Monitor dashboard

  • Release version: Washingtondc
  • Updated February 2, 2023
  • 1 minute to read

    • This workbench dashboard enables you to view and assess all open changes separated into age brackets: less than one day, from 1-5 days, from 6-30 days, from 31-90 days, and over 90 days.

    Figure 1. Age of Open Changes Monitor tab
    Age of Open Changes Monitor dashboard

    End user and roles

    End user and goal Required role
    Change Manager - Needs to break down the trends in change request resolution over time to spot areas that need attention itil

    Indicators

    Number of open changes
    The number of changes open at the end of the collection date. This calculation is the number of changes opened on or before the collection date and not closed by that date.
    Average age of open changes
    [[Summed age of open changes]] / [[Number of open changes]] / 24
    Average re-assignment of open changes
    [[Summed re-assignment of open changes]] / [[Number of open changes]]
    Average age of last update
    The average length of time since the last update made to a change.

    Breakdowns

    • Priority
    • Risk
    • Assignment Group
    • State