Change Management and CSDM tables

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Change Management manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Change Management.

    CSDM tables managed by Change Management

    Configuration items (CIs) tables [cmdb_ci_*]:
    • Application table [cmdb_ci_appl]
    • Server table [cmdb_ci_server]
    • Virtual machines table [cmdb_ci_vm_instance]
    • Load balancer table [cmdb_ci_lb]
    • Network gear table [cmdb_ci_netgear]

    The following figure highlights the CSDM tables managed by Change Management.

    Figure 1. CSDM tables managed by Change Management

    CSDM elements in Change Management.

    CSDM tables used by Change Management

    1. Application Service table [cmdb_ci_service_discovered] or any infrastructure CI.
    2. Configuration Item tables [cmdb_ci*]
    3. Business Service [cmdb_ci_service_business] table and Technical service [cmdb_ci_service_technical] table: Uses the service classification attribute to identify business services, technical services, and application services as types of services.
    4. Service Offering [service_offering] table: Uses the service classification attribute to identify business services, technical services, and application services as types of service offerings.
    Figure 2. Tables used by Change Management

    CSDM elements used by Change Management.

    Products that add value to Change Management

    When you use Change Management with other ServiceNow products, you increase the value you get from Change Management. These other ServiceNow products include:

    Discovery

    Discovery provides details about the hardware and software CIs you are using.

    Service Mapping

    Service Mapping provides details about the application instance service in the Mapped Application Service [cmdb_ci_service_discovered] table, relating infrastructure and application [cmdb_ci_appl] CIs.

    Products that benefit from Change Management

    Service Portfolio Management (Service Portfolio Management)

    Services have the context of the business and applications, along with the information and technologies that underpin them.

    IT Service Management (ITSM)

    Incidents caused by, impacted by, or fixed by Change Management.

    Asset Management

    Updates assets.

    Information Technology Operations Management

    Updates CIs using a controlled process.

    DevOps

    Provides Change Management governance for pipeline tool chains.

    For more information

    See the video: How Change Management leverages the CSDM