Extend or disable multiple CI association

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.

    Before you begin

    Role required: admin

    Procedure

    1. In the navigation filter, enter sys_properties.list to open the System Property [sys_properties] table.
    2. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.
      The value of this property is set to change_request, incident by default to enable association of multiple CIs to change requests.
    3. To enable multiple CI association to other types of task, add the required table as a value.
      For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma.
    4. Click Update to save and update the property.
    5. Optional: Complete the following steps to disable multiple CI association for the Change Request form.
      1. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.
      2. Navigate to System UI > List control.
      3. Perform one or both of the following tasks to disable multiple CI association for the related lists.
        Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box.
        Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.