Enable automatic change conflict detection

Release version: Washingtondc

Updated February 1, 2024

1 minute to read

Automate conflict detection to run at specific intervals or when a change request is updated to immediately review the conflicts when the schedule dates are updated.

Before you begin

Prior to running conflict detection, consider the following scenarios unique to your organization.

CMDB list size and relationship complexities: If you have a large organization with a large CMDB, conflict detection can take longer to complete.
Inactive changes are not evaluated: Conflict detection does not evaluate inactive changes when determining conflicting changes.
Advanced mode conflict checking is disabled by default: When you upgrade the application, advanced mode conflict checking is disabled by default and affected CIs are not considered during conflict detection. To evaluate all the CIs, set the mode to Advanced.

Role required: change_manager or admin

Procedure

Navigate to All > Change > Administration > Conflict Properties.

Select one of the following options.

Option	Description
Run conflict detection automatically after changes to Configuration item, Planned start date, Planned end date, or State when a change request is updated	When selected, runs conflict detection automatically when a change to one or more of the following fields on the change request record is saved. Configuration item Planned start date Planned end date State
Enable the scheduled change conflict checker	When selected, runs the following conflict detection scheduled jobs at these intervals: Change Conflict Detection < 1 Week Away is scheduled every day. Change Conflict Detection < 1 Month Away is scheduled every two days. Change Conflict Detection >=1 Month Away is scheduled every seven days.

Option

Description

Run conflict detection automatically after changes to Configuration item, Planned start date, Planned end date, or State when a change request is updated

When selected, runs conflict detection automatically when a change to one or more of the following fields on the change request record is saved.

Configuration item
Planned start date
Planned end date
State

Enable the scheduled change conflict checker

When selected, runs the following conflict detection scheduled jobs at these intervals:

Change Conflict Detection < 1 Week Away is scheduled every day.

Change Conflict Detection < 1 Month Away is scheduled every two days.

Change Conflict Detection >=1 Month Away is scheduled every seven days.

Click Save.
You can view the conflicts on the Conflicts tab on the change request record.