Coaching troubleshooting

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Troubleshooting actions can help resolve common issues when setting up or running Coaching.

    Issue Resolution
    Error after creating a coaching opportunity:

    You must create a business rule for a non-task type source table to trigger a coaching assessment. For more information, refer to http://servicenow.com/docs/?context=CSHelp:Coaching-Non-Task-Table.

    		 Create a business rule to initiate the coaching process for a non-task type table. Copy the Coaching Opportunity creator for Task business rule and modify it for tables that do not extend Task.
    Do not automatically close a coaching assessment after the due date has passed. Deactivate the Close assessments after expiration scheduled job in System Definition > Scheduled Jobs.
    Coaching assessment is not created. These resolutions are applicable to a coaching assessment not being created:
    • Add the trainee as a member of the trainee group.
    • Clear the Prevent duplicate assessment check box if the trainee already has a coaching assessment for the same coaching opportunity.
    • Include the trainee in the Users who should be coached on every opportunity list when the Random sample (%) is less than 100.
    I need to override ACLs and trainings for the Assigned Training related list on the Coaching Opportunity and Coaching Assessment forms. Implement Coaching extension points:
    • CoachingExtensionPoint
    • CoachingACLExtensionPoint