Add a collaborative communication task

In major incident workbench, you can add a collaborative communication task to collaborate and understand the progress of communication plan and its related tasks.

Before you begin

• Role required: major_incident_manager
• This feature is compatible with:
  • Collaboration Services store app - minimum version 3.04
  • Slack store app - minimum version 1.4.x

Procedure

1. Navigate to All > Incident Major incident > Open.
2. Select the incident for which you want to add a collaborative communication task.
3. Click View Workbench.
4. Click the Collaborate tab, and then click Add that appears in the Collaborative Communication Tasks section.
5. On the form, fill in the fields.

   Table 1. Collaborative communication task plan form

   Field	Description
   Communication Plan	List to select a new communication plan or to select an existing plan and add communication tasks to the plan
   Plan Short description	Brief description of what the communication plan is all about.
   Task Short description	Brief description of what the communication task is all about.
   Channel	Option to select Slack chat as a channel for collaboration.
   Frequency	Frequency at which a specific task must be executed. A task can be executed only once or on specific durations
   Due in(Minutes)	Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.

6. Click Next.
7. In the Manage Recipients tab, add the users required to be involved in the major incident collaborative communication task, and click Add.