Add form section to view slack channels

View unarchived slack channels associated with an incident in the form section. The form section saves you the effort of opening the available channel list manually from the related list.

Before you begin

Role required: personalize_form or admin

Procedure

1. Navigate to All > Incident > Open.
2. Open an incident record.
3. Click the Additional actions icon and select Configure > Form Layout.
   For more information, refer Configuring form layouts.
4. Under Form view and section, in the Section field, click New.
5. In the Section caption field, enter a name for the section such as Slack Channels and click OK.
6. From the Available column, select View Slack Channels and move it to the Selected column using the right-arrow icon ().
7. Click Save.
   The new section displays all the active slack channels.

   Figure 1. Slack channels associated with the incident