Slack integration - Incident Management

With Slack integration, you can create a dedicated channel for incident responders to collaborate during an incident​ enabling bidirectional integration with slack. You can create and update an incident, view information such as who is on-call for a group or view the list of incidents assigned to you.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Compatibility

The Collaboration Services store app version 2.0.x is compatible with all the releases starting with the Paris Patch 3 release.

Key features

• Send a direct message to the caller​
• Assign the incident to a user​
• Create a collaboration channel for an incident​
• View and join a channel from an incident​
• Create and update incident using a Slash Command
• View who is on-call for a group​

System requirements

• Incident Management (com.snc.incident)
• Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
• Slack Spoke for ServiceNow IntegrationHub plugin (com.sn.slack.ahv2) version 1.3.x and the necessary Integration Hub license to use Slack as a collaboration channel.
  Note:

  The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. For more information, refer Set up Slack spoke.