Open slack from an incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Open slack from an incident and send message to a user or an assignment group to exchange incident information. You do not need to manually search for a user in slack to send a message.

    Before you begin

    Role required: sn_incident_read, sn_incident_write, itil, or admin

    About this task

    The slack icon (Slack icon) appears for the fields that you include in the fix script. For example, if you have the Caller, Assigned to, and the Assignment group fields for incident in the fix script, then the icon appears for these fields.

    Procedure

    1. Navigate to All > Incident > Open.
    2. Open an active incident record.
    3. Click the slack icon (Slack icon) that appears next to the Caller, Assigned to, or the Assignment group fields.
    4. In the Open Slack dialog window, click Open Slack.
      A direct message with the user on slack or a slack channel opens for the group.