Continual Improvement Management
Use the ServiceNow® Continual Improvement Management (CIM) application to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.
An improvement initiative consists of:
- Goals to measure success
- Phases to organize work effort
- Tasks with specific actions to complete
To learn more about how your ServiceNow instance supports Continual Improvement Management, see Continual Improvement Management overview for a general understanding of the application and how it is used.
Listen to this 24-minute podcast for a discussion of the Continual Improvement Management application.
Start an improvement
For continual improvement in your environment, select an activity.