Continual Improvement Management roles

Assign Continual Improvement Management roles to specify what different users and user groups can see and do.

For information about how to assign user roles, see Assign a role to a user.

Role	Description	Roles inherited
sn_cim.improvement_requester [Improvement Requester]	Able to perform these application functions: Create improvement initiative View My CIM requests View Watched CIM requests View All CIM requests	None
sn_cim.improvement_coordinator [Improvement Coordinator]	Able to perform all functions for improvements to which they are assigned as Improvement Coordinator except: Create Enterprise Strategies Delete improvement Although able to perform Improvement Manager functions, an Improvement Coordinator can only perform those functions for improvements that they are assigned as Improvement Coordinator by the Improvement Manager. Primary responsibility is to coordinate improvements within their area of expertise (at the process or service level). Can access both Continual Improvement Workbench and dashboard.	sn_cim.improvement_requester app_service_user certification cmdb_query_builder dependency_views itil Problem/change/incident records can be added. knowledge pa_analyst pa_contributor pa_power_user Existing Performance Analytics indicators can be accessed, and new ones created. pa_target_admin pa_threshold_admin pa_viewer sn_bm_client.benchmark_data_viewer sn_bm_client.benchmark_recommendation_viewer Benchmarks data and recommendations can be viewed and an improvement initiative can be created from Benchmarks recommendations. template_editor view_changer sn_coaching.admin scrum_story_creator
sn_cim.improvement_manager [Improvement Manager]	Able to perform all application functions. The Improvement Manager is primarily responsible for all improvements, including initial acceptance of new improvement requests, assignment, and closure. The Improvement Manager also monitors the overall progress of all improvements.	sn_cim.improvement_coordinator sn_process_optimization_viewer

Automatic assignment of the sn_cim.improvement_requester role

The sn_cim.improvement_requester role is automatically assigned to these roles upon Continual Improvement Management activation so these users can create an improvement request.

Application	Role
Strategic Portfolio Management (only if SPM plugins are active)
Agile Development	scrum_master
Demand Management	it_demand_manager
Portfolio Management	it_portfolio manager
Program Management	it_program_manager
Project Management	it_project_manager
Test Management	tm_test_manager
ITSM
Benchmarks	sn_bm_client.benchmark_admin sn_bm_client.benchmark_recommendation_viewer
Change Management	change_manager
Coaching	sn_coaching.admin
Incident Management	incident_manager
ITSM	itil
Survey Management Assessments	survey_admin survey_reader
Performance Analytics and Reporting
Performance Analytics	pa_admin pa_power_user pa_viewer