Create a change request from an incident

If the cause of an incident requires a change to your infrastructure or a business service, you can create a change request from the incident as part of fixing the problem.

Before you begin

Role required: agent_workspace_user or admin

Procedure

1. Navigate to All > Workspace Experience > Workspaces > Agent Workspace Home.
2. From the list, click Incidents > Open.
3. Open the incident record from which you want to create a change.
4. Click the more actions icon () and click Create Change Request.
5. In the Create Change Request dialog box, select the type of change.

   Option	Description
   Normal	Any service change that is not a standard change or an emergency change.
   Standard	A pre-authorized change that is low risk, relatively common, and follows a specified procedure or work instruction.
   Emergency	An emergency change that bypasses group and peer review and approval, and goes straight to the authorization state for approval by the CAB approval group.

6. Click Create.
7. Creating the change record.
   For more information, see Create a change task.
8. Click Save.
   The change record appears under the Change Requests related list.