Delete a change request

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • If you no longer require the change information, you can delete the change record. This action deletes the change record form the ServiceNow database and the Change [change] table.

    Before you begin

    Role required: agent_workspace_user, itil_admin, or admin

    Procedure

    1. Navigate to All > Work Experience > Workspaces > Agent Workspace Home..
    2. From the list, click Change > Open.
    3. Open the change record that you want to delete.
    4. Click the more actions icon (More actions icon) and then click Delete.
    5. In the Confirmation dialog box, click OK.