Delete an incident

If you no longer need incident information, you can delete the incident. This action deletes the incident both from the ServiceNow database and from the Incident [incident] table.

Before you begin

Role required: agent_workspace_user or admin

Procedure

1. Navigate to All > Workspace Experience > Workspaces > Agent Workspace Home.
2. From the list, click Incidents > Open.
3. Open the incident record that you want to delete.
4. Click the more actions icon and then click Delete.
5. In the Confirmation dialog box, click OK.