Desktop Assistant usage metrics

  • Release version: Washingtondc
  • Updated January 20, 2026
  • 1 minute to read

    • Usage metrics dashboard enables you to monitor the connection status of your device, user login status, application version, and the number of incidents created using the Desktop Assistant application, ensuring smooth communication with the ServiceNow instance.

    Table 1. Desktop Assistant usage metrics dashboard
    Cards Description Source table
    Connection Status

    Shows whether the device is currently connected to a ServiceNow instance.

    Note:
    If a user remains inactive for 6 hours, their connection status is considered as "down", even if they're still logged in but not active.

    This information helps you troubleshoot connectivity issues and ensure that the device is able to access the resources it needs.

    		 DEX Desktop Assistant

    [sn_dex_desktop_exp]
    Logged in

    Indicates whether a user is currently logged in to the device or not. The login status of a user is updated when they either log in or log out.

    This information helps you determine whether the device is currently in use or not and track user activity over time.

    		 DEX Desktop Assistant

    [sn_dex_desktop_exp]
    Desktop Assistant Version in use

    Displays the current version of Desktop Assistant running on user devices.

    This information can help you ensure that the application is up to date and identify any potential compatibility issues with the OS or other applications.

    		 DEX Desktop Assistant

    [sn_dex_desktop_exp]

    To return to the usage metrics page or the administration page, where you can access usage metrics, see View Desktop Assistant usage metrics or DEX Administration page.