DEX Desktop Assistant

  • Release version: Washingtondc
  • Updated January 20, 2026
  • 1 minute to read

    • The DEX Desktop Assistant is a desktop application that enables employees to seamlessly incorporate ServiceNow functionalities into their daily workflow, providing convenient access to monitor local applications, requests, and perform network tests. With Virtual Agent, you can get answers to your questions quickly and seamlessly, without having to wait on hold or speak to a representative over the phone.

    To set up Desktop Assistant, see Configuring DEX Desktop Assistant and to monitor device connection status, track user logins and logouts, and stay updated on the current version, see Desktop Assistant usage metrics.

    To know the system requirement for Desktop Assistant, see DEX system requirements.