Digital End-User Experience
Summarize
Summary of Digital End-User Experience
ServiceNow® Digital End-User Experience (DEX) is a cloud-based service that provides comprehensive visibility and monitoring of applications, networks, and end-user devices, ensuring optimal performance across all channels. DEX empowers IT professionals to proactively manage end-user experiences, enabling employees to independently address issues and interact with the Virtual Agent.
Show less
Key Features
- DEX Application and Device Health: Monitor applications and devices to detect potential issues before they affect productivity.
- DEX Content Playbook: Manage policies and check definitions for both Mac and Windows systems.
- DEX Desktop Assistant: Integrate ServiceNow functionalities into daily workflows for easier access to application features.
Key Outcomes
With DEX, you can expect:
- Improved monitoring capabilities leading to reduced downtime.
- Enhanced collaboration between Service Desk agents and DEX through device health metrics.
- Integration with Software Asset Management (SAM) for better software licensing management and cost reduction.
For setup and installation guidance, refer to the respective sections on Application and Device Health and Desktop Assistant.
ServiceNow® Digital End-User Experience (DEX) is a product that is delivered as a service from the ServiceNow Cloud. With DEX, you have full visibility and monitoring capabilities of your applications, networks, and end-user devices, regardless of location. DEX ensures that all applications are available, operational, and performing efficiently on all channels, including desktop and web/SaaS, thereby optimizing the overall digital experience.
Digital End-User Experience overview
ServiceNow DEX empowers IT professionals to be proactive and gain a clear overview of end-user applications, devices, and networks. It enables employees to independently address issues, receive notifications, troubleshoot problems, and interact with the Virtual Agent.
DEX adopts a comprehensive approach to enhance user experiences, offering a complete solution comprising DEX Application and Device Health, DEX Content Playbook, and DEX Desktop Assistant. With these tools, you can proactively monitor applications, networks, and devices, detecting potential issues before they lead to downtime and impact user productivity.
For a unified monitoring workspace and relevant content (policies, check definitions, and actions), refer to Application and Device Health and DEX Content Playbook. To seamlessly integrate ServiceNow functionalities into your daily workflow, explore Desktop Assistant.
Get started with Digital End-User Experience
Better together
- DEX for Service Desk Agents
- As a Service Desk agent, navigate to the DEX device health page either from the UI16 incident experience or from the Investigate tab within the Incident experience in SOW after configuring a computer CI and installing the DEX plugin. This enables you to analyze device metrics from within the platform, offering valuable insights for effective issue investigation.
- Software Asset Management
- Unifying the experience of DEX application to Software Asset Management (SAM) software allows you to access SAM-normalized software content. This integration provides software metering data from DEX to easily integrate with SAM for software licensing reclamation and, in turn, reduce software license costs.