The Users page serves as a comprehensive hub for accessing user-related data, including alerts specific to individual users, devices associated with them, and corresponding location information. This consolidated view
facilitates efficient monitoring and management, empowering administrators to track user activities, respond promptly to alerts, and access device locations for enhanced security and operational oversight.
To access the Users page, navigate to Workspaces > Service Operations Workspace and from the left pane, select the Users icon ().
Figure 1. Users page
On the Users page, there are three filters available: Users, Locations and Status, which enable you to refine your search. The Locations
filter shows the location of the device connected to DEX, and you can filter the location by city, state, or country. Refresh the page to get the latest data. The Status provides an overview of user statuses,
indicating whether they are active, impacted, or you can opt to view all users.
Note:
The users list is the list of all ServiceNow registered or non-registered users, or active users or it can display impacted users based on the option you select in the Status filter. Also, when you apply a filter
condition to any of the columns, example, the Locations column, it does not automatically disappear when you perform other functions on any column, like sorting. You need to manually remove the
filter.
For more information on each column, see Users list. Selecting the user name takes you to the details page of that user. For more information on the user applications, devices, health, running processes, application metrics, networks, logins and custom queries,
see User details page.
).