Exploring DEX Application and Device Health

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Exploring DEX Application and Device Health

    The DEX Application and Device Health provides proactive visibility into the end-user experience, enabling organizations to diagnose and resolve issues effectively. It delivers end-to-end oversight of applications, networks, and devices, irrespective of the user's location.

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    Key Features

    • Proactive Insights: Gain a comprehensive understanding of user experiences across various devices and networks.
    • Centralized Data: Access reliability data in one workspace, facilitating deeper analysis without extra monitoring tools.
    • Issue Analysis: Identify pain points and usage patterns to inform improvements and enhance the digital workplace.
    • Performance Evaluation: Analyze device performance and health to optimize application utilization.
    • Enhanced Engagement: Continuously monitor metrics to ensure positive user experiences and boost overall engagement.

    Key Outcomes

    Implementing DEX Application and Device Health leads to:

    • Increased Productivity: Streamlined access to digital tools for troubleshooting and support reduces IT workload.
    • Data-Driven Improvements: Utilization of insights for strategic enhancements to the digital workplace experience.
    • Improved User Satisfaction: Enhanced monitoring of user experiences contributes to better job satisfaction and lower turnover.

    Use Cases

    The DEX Application and Device Health is tailored for various roles, including:

    • DEX Administrator: Manages user access and application monitoring.
    • DEX Engineer: Executes remedial actions for identified issues.
    • DEX User: Utilizes the features of DEX for improved digital experiences.

    The DEX Application and Device Health offers proactive visibility to help you understand the end-user experience across your organization and diagnose any negative experiences.

    DEX Application and Device Health overview

    Application and Device Health provides end-to-end visibility and health of applications, networks, and end-user devices, irrespective of location. With features such as application, user, and device navigation, trend analysis, and various useful metrics, Application and Device Health enables you to identify the root cause of an issue, rather than just treating the symptoms.

    DEX Application and Device Health benefits

    Having a positive digital experience can lead to numerous benefits, including:

    Proactive understanding of the end-user experience

    Gain insights into the digital experience of your application and services from the end-user viewpoint, regardless of their location, device type, or network connectivity. Identify and measure the health of user systems — see what applications and system crashes are happening. All this reliability data is brought together in one central workspace, letting your IT teams dive deeper into more detailed data without deploying additional monitors.

    Increased productivity

    Access digital tools and resources easily to troubleshoot IT issues, reset passwords, or access software. This can lead to increased productivity by reducing the burden on IT staff.

    Analysis of issue

    Identify and analyze issues by providing insights into pain points, usage patterns, performance, and impact. By analyzing DEX data, organizations can identify areas for improvement and make data-driven decisions to enhance the digital workplace experience for their end-users.

    Evaluation of performance

    Provide insights into productivity, efficiency, user behavior, and engagement. DEX provides a wealth of device performance and health information. This data can help IT teams understand how a given application is being utilized and identify areas for improvement.

    Enhanced engagement

    Ensure end-user experience and productivity by continuously measuring and monitoring application and device health metrics. Gain end-to-end visibility and insights into overall user experience and quickly identify users, applications, and devices with poor experiences that need your attention. A positive digital experience helps you to improve end-user engagement leading to increased motivation, better job satisfaction, and lower turnover rates.

    DEX Application and Device Health use cases

    For examples of how different people in your organization would use DEX Application and Device Health, see these use cases.

    Table 1. Users and responsibilities
    Role title [name] Description Contains roles
    DEX administrator

    [sn_dex.admin]

    		 Responsible for managing user access to DEX, managing the applications that are being monitored, and handling onboarding/offboarding-related tasks. They also troubleshoot any issues that arise within the application.
    • sn_dex.user
    • sn_dex.engineer
    • agent_client_collector_admin
    • report_admin
    DEX engineer

    [sn_dex.engineer]

    		 Responsible for accessing and executing the remedial actions. sn_dex.user
    DEX user

    [sn_dex.user]

    		 Responsible for accessing and utilizing the features provided by DEX.
    • dependency_views
    • agent_client_collector_user
    • itil
    • mbplus_reader
    • sam_user
    • evt_mgmt_user

    To know about the architecture, see DEX Architecture and to get started with Application and Device Health, see Configuring DEX Application and Device Health.