Install Agent Client Collector for DEX - Windows using a one-line installer

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.

    Before you begin

    Confirm that you have setup the ACC registration key.

    Role required: agent_client_collector_admin

    Procedure

    1. Navigate to Self-Service > Agent Client Collector > Deployment > Agent Client Downloads.
    2. From the Windows Download section, download the MSI installer by selecting the Download icon (Select the download icon to download the application.).
      Page from where you can download Agent Client Collector.
    3. From Single-line Installer Commands > Commands without MID > Windows, copy the command or script to execute by selecting the command icon (The command or installer icon to copy the command.).
    4. On your system, open Command Prompt in the administrator mode.
    5. Paste the command and replace the value in <msi_file_path> with the path to the MSI installer file you downloaded earlier.
    6. Press Enter.
      ACC gets installed.
    7. Start the ACC service using a local system account user role.
      1. On the Windows host, navigate to Services.
      2. Select and hold (or right-click) Agent Client Collector.
      3. Select Properties.
      4. Select the Log on tab.
      5. Select Local System account.
      6. Select OK.
      The ACC connects to your ServiceNow instance.The Agent Client Collector Properties window from where you can select the local system account to log on.
    8. Restart the Agent Client Collector service.

    What to do next

    Enable DEX browser extension for monitoring web/SaaS applications.