Install DEX

Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You can install the DEX product [sn_dex] if you have the admin role. During installation, Application and Device Health is included as a component in DEX.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• Review the DEX Application & Device Health application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

The following items are installed with Digital End-User Experience:

• Roles
• Tables

For more information, see Components installed with DEX.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Digital End-User Experience application [sn_dex] using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   In the list next to the Install button, the versions that are available to you are displayed.

3. Select a version from the list and select Install.

   In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
   Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.

   Important:

   If you don't load the demo data during installation, it's unavailable to load later.
6. Select Install.