Open or log in to Desktop Assistant to get an easy access to ServiceNow functionalities such as your applications, system activity, your requests, network speed of your system, and Employee Center.
Role required: sn_dex_desktop.user or sn_dex_desktop.admin
About this task
If you see the Incompatibility application version detected message, contact the administrator.
Note:
The administrator should navigate to Install DEX Desktop Assistant on their instance and use one of the provided methods to install the latest version of Desktop Assistant.
Procedure
From your system tray, right-click the Desktop Assistant icon () and then select Open.
The Desktop Assistant login window appears.
In the Instance URL field, enter the ServiceNow instance URL.
Click Next.
The authentication window opens.
If you can't remember your login details, use the Forgot password? feature to reset your password.
Perform any one of the following actions to login:
When you do not have Single Sign-On (SSO):
In the Username and Password field, enter the username and password for the instance.
Click Log in.
Allow Desktop Assistant to connect to your ServiceNow account by clicking Allow.
The Desktop Assistant Home page opens.
Note:
To have a SSO login, you should set up the SSO provider and configure SSO in the instance. To know more about configuring SSO, see Configure OAuth details.
When you have Single Sign-On (SSO):
Click the Login with SSO link.
In the User ID field, enter the your user ID.
Click Submit.
You are redirected to the SSO login screen.
In the Username and
Password field, enter your username and
password.
Click Sign in.
Allow Desktop Assistant to connect to your ServiceNow account by clicking Allow.
) and then select Open.
The Desktop Assistant login window appears.