Users — Device health

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Users — Device health

    The Device Health feature allows users to monitor and assess the operational status and performance of devices used to interact with applications. Key metrics include system uptime, outstanding patches, software updates, application crashes, and battery health. Device data is updated every 72 hours, with an option for manual refresh.

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    Key Features

    • Device Overview: Displays essential details such as device type, OS, model ID, and key performance indicators.
    • Device Metrics: Shows pending updates, battery health, BSOD causes, and crash history for performance assessment.
    • Alerts: Lists open alerts with unique identifiers, severity, and timestamps for tracking issues.
    • Security: Provides insights into Windows OS protection, focusing on Bitlocker encryption status and details.
    • Battery Health: Assesses battery condition and efficiency, offering insights into capacity and lifespan.
    • Hardware Details: Gives specifications of the hard drive including status, manufacturer, and total storage capacity.

    Key Outcomes

    This feature enables users to optimize device performance, maintain security, and plan for capacity management, ultimately ensuring uninterrupted usability and enhanced operational efficiency. The comprehensive insights assist with troubleshooting and informed decision-making regarding device management.

    View details of the overall operational status and performance of a device using which a user interacts with an application. Health is assessed based on a variety of metrics and indicators, including system uptime, outstanding patches, pending software updates, the last blue/black screen of death, application crashes, battery health, and other key performance indicators.

    The system updates the device data using policies every 72 hours. Additionally, you can manually populate the data on-demand by clicking the refresh icon (Refresh icon used to refresh the page.). To know more about the policies, see DEX policies for Mac and DEX policies for Windows.

    Device health overview

    The Overview section provides essential device details like type, name, OS, model ID, current location, CPU, and RAM specifications. Device Metrics show key info such as pending updates, battery health, BSOD causes, and crashes, offering a comprehensive view of device performance and health. Device events in the last 24 hours include activities like software installations, providing insights into usage patterns and performance history. Pending system updates offer version details and necessary actions for improved functionality and security, while OS details provide information on the device's operating system.

    Figure 1. Device health — Overview
    Summary of device health status, including software installations, pending updates, and OS details in the Device Health section.

    Device health Alerts

    Navigate the Alerts section to discover the open alerts of the device. Each alert is distinguished by a unique identifier (Number) and features a summary of the issue, severity, and the timestamp of its creation (Created).

    Figure 2. Device health — Alerts
    Open alerts for the device, each with a unique identifier and details including issue summary, severity, and creation timestamp .

    Device health Security

    The Security section is exclusive to Windows OS, providing crucial insights into device protection, specifically focusing on Bitlocker, a Windows disk encryption tool. It highlights key specifics like volume type, protection status, mount point, capacity, volume status, and encryption percentage, providing a comprehensive overview of the device's encrypted volumes and security status.

    Figure 3. Device health — Security
    Overview of device protection insights on the Security section for the user's Windows device.

    Device health Battery

    The Battery health assesses the overall condition, efficiency, and potential lifespan of the device battery, offering insights into its current capacity, cycle count, and remaining charge percentage, empowering you to optimize performance, prolong lifespan, and ensure uninterrupted device usability.

    Figure 4. Device health — Battery
    Insights into battery health that assess condition, efficiency, capacity, and charge percentage, optimizing device performance and longevity.

    Device health Hardware

    The Hardware section provides key details about the hard drive, offering insights into its crucial specifications. It includes information such as the drive's assigned name for identification purposes, status denoting its operational condition, manufacturer indicating the producing company, media loaded showing if any storage media is inserted, model number specifying the drive's specific version, partitions showcasing the number of distinct sections on the drive, and size revealing the total storage capacity available on the hard drive. These details collectively offer a comprehensive overview of the hard drive's characteristics and functionalities and is essential for maintenance, troubleshooting, compatibility, capacity planning, and overall system management.

    Figure 5. Device health — Hardware
    Key details of the hard drive, including name, status, manufacturer, media, model number, partitions, and size, for comprehensive system management.

    For information on each field, see Device health page.