View the support group for an application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the support group for the application to quickly identify who to contact when you encounter issues. The support group is typically responsible for managing incidents, troubleshooting problems, and providing technical support for the application.

    Before you begin

    Ensure that the DEX plugin [sn_dex] is installed.

    Role required: sn_dex.user or ITIL

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace and from the left pane, select the Applications icon (The Applications icon.).
    2. Select the application name whose support group you want to view.
      The support group appears in the Support group field.

      To edit a support group, change the support group and select Save.