Configure KPI groups in Digital Portfolio Management

  • Release version: Washingtondc
  • Updated August 7, 2024
  • 1 minute to read

    • Configure key performance indicator (KPI) groups in Digital Portfolio Management (DPM) to surface performance information in the context of your organization's solutions.

    With a DPM admin role [sn_dpm.dpm_admin], you can define and configure the key performance indicator (KPI) groups in DPM. With KPI groups, your organization can analyze the performance of services, offerings, business services, and application services in a centralized area.

    Important:
    KPI data in DPM comes from portfolios in the Service Portfolio Management application. The Service Offering Metric Data [service_offering_metric_data] table along with the following four indicators have been deprecated in the Utah release:
    • Average SLA Achievement [ServiceOffering.MetricData.SLA.Daily]
    • Average Customer Satisfaction [ServiceOffering.MetricData.CSAT.Daily]
    • Average Availability [ServiceOffering.MetricData.Availability.Daily]
    • Average Request Activity [ServiceOffering.MetricData.Activity.Daily]
    Therefore, if you have the Service Portfolio Management standard portfolio (the most recent version), then the metric data from the legacy indicators are no longer available. For more information, see Service Portfolio Management portfolios.