Disable creating an emergency change in Agent Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Limit the access to create an Emergency change request from the Agent Workspace. However, you can continue creating the emergency change from your ServiceNow AI Platform instance.

    Before you begin

    Role required: itil_admin or admin

    Procedure

    1. Navigate to All > Change > Administration > Workspace Record Types Selectors.
    2. Click the change_request target table that has the Emergency display value.
      The record opens in the read-only mode.
    3. Click here in the message displayed to edit the record.
      The editable record opens.
    4. Click the Active check box to make it inactive.
      By making the record inactive, you remove the Emergency option that appears in the New Change Request window of the Agent Workspace. This action impacts creating change in placed where the interceptor is used.