Close an incident communication plan

Close an incident communication plan after its execution or if it is no longer needed.

Before you begin

Role required: itil, ia_admin, or admin

About this task

• The business rule IA_State_Management allows any user with the ia_admin role or an itil user who is assigned to the incident communication plan, to close or cancel an incident communication plan.
• If a user with the itil role closes or cancels a parent incident, all related incident communication plans are closed or canceled.
  Note:

  Use the incident management property Close open Incident Communication Plans when Incident is closed or canceled (com.snc.incident.incident_alert.closure) to control this behavior.

Procedure

1. Navigate to All > Incident Communications Management > Open.
2. Open the incident communications plan record that you want to close.
3. In the State field, select Closed.
4. Right-click on the form header and click Save.