Communication plan definition

An incident communication plan helps you to streamline a communication process with regards to an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be delivered, and the methods of communication.

For information on how to create a communication plan definition, refer to Create communication plan definition .

Important:

While creating the Communication Plan definition, ensure that the table is Incident [incident]. If you have upgraded to London or a higher release and you use communication plan to streamline the communication process, deactivate the Major Incident Response and Resolution flow designer.