Incident communication plan state model helps you to understand the different states
through which a plan can progress and track the plan through its states.
Incident communication plans are created with an Open state. They follow
a process that finishes with the Closed or
Canceled state. The following state model is applicable to new
customers starting the Madrid release.Figure 1. Incident communication plan state model
The following two properties are responsible for different actions that take place on Incident
Communication Plan and Incident Communication Task:
The Close open Incident Communication Plans when Incident is closed or
canceled property
(com.snc.incident.incident_alert.closure) is responsible for the
following action:
When incident is closed, any open Incident Communication Plan is closed.
When an incident is canceled, any open Incident Communication Plan is canceled.
The Close open Incident Communication Tasks when an Incident Communication
Plan is closed or canceled property
(com.snc.iam.incident_alert_task.closure) is responsible for the
following actions:
If an Incident Communication Plan is Closed or
Canceled, then the state of any open Incident Communication
Task on which communication is not yet performed, is set to
Skipped.
If an Incident Communication Plan is Closed or
Canceled, then the state of any open Incident Communication
Task on which communication is performed at least once, is set to
Complete.
Note:
The Close open Incident Communication Plans when Incident is closed or
canceled and Close open Incident Communication Tasks when an
Incident Communication Plan is closed or canceled property is visible when you
activate the Incident Communications Management plugin (com.snc.iam). This property is set
to false for both new and existing customers.
