Join or end conference call on incident communication task

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.

    Before you begin

    Role required:
    • Join conference call: ia_admin, itil, or sn_incident_write
    • End conference call: sn_comm_management.comm_plan_manager or sn_comm_management.comm_plan_admin

    Procedure

    1. Navigate to Incident > All.
    2. Open an incident record.
    3. From the Incident Communication Plan related list, open the incident communication plan.
    4. From the Incident Communication Tasks related list, open the incident communication task.
    5. In the related links, perform any of the following actions.
      OptionDescription
      Join Conference Call If the logged in user is not already a part of the conference call, the user can join the conference.
      End Conference Call End the conference when the discussion is over.
      Note:
      The work notes get updated with the details of the conference call such as duration and participants.