Associate multiple incidents with a major incident

You can associate one or more incidents with a major incident using the Actions menu.

Before you begin

Role required: itil, sn_incident_write, or admin

About this task

When a major incident occurs, there are usually multiple incidents created for the same issue and there might be multiple major incident candidates created for a single issue. All the incidents for a single issue can be associated with the appropriate major incident.

Procedure

1. Navigate to All > Incident > Open.
2. Select the incidents that need to be associated with a major incident.
3. On the Actions menu, click Link to Major Incident.

   

4. In the Choose a Major Incident dialog box, select the major incident with which you want to associate the incidents.
5. Click OK.
   The incidents are added as a child to the major incident.