Configure default user for auto-closing incidents

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Change the default user who last updated an incident to the user you mention for auto-closing incidents.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Scheduler > Scheduled Jobs > Scheduled Jobs.
    2. Open the Autoclose Incidents schedule job.
    3. In the Job context, add the following: 
      fcRunAs=<user_name>
fcScriptName=incident autoclose
      For example, if you add fcRunAs=admin, the code places System Administrator in the Updated by field.