Configure incidents to close automatically
Close incidents automatically based on the last updated date or the resolution date of the incident by configuring incident properties. You can also mention the number of days system must wait before initiating the auto-closing functionality.
Before you begin
Role required: admin
About this task
You can auto-close incident based on the last updated date or the resolution date of
the incident using the property Enable auto closure of incidents based on
Resolution date. Setting this to 'No' will make auto closure to run based on the
Updated date
(com.snc.incident.autoclose.basedon.resolved_at). This
property is set to true only for the new customers starting the London release.
Existing customers before the London release have to manually set the property to
true.
Note:
You cannot auto-close a major incident based on the incident
auto-closure property. For more information, refer Close a major incident.
A scheduled job called Autoclose Incidents () runs the Incident Autoclose business rule to close incidents as described. By default, it assigns the name of the administrator, who is logged in when the Autoclose Incidents job runs, to the Updated by field.