Create a major incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create a major incident directly or review the candidates and promote the candidates to major incidents.

    Before you begin

    Role required: major_incident_manager

    Procedure

    Perform any of the following actions.
    OptionDescription
    Promote an incident to a major incident manually On the context menu, click Promote to Major Incident. The incident directly becomes a major incident.
    Note:
    • Only a major incident manager can promote an incident to a major incident. If an incident is in the resolved, closed, or canceled state, the Promote to Major Incident option does not appear on the context menu.

    • When an incident is promoted to a major incident, the incident itself is considered as a major incident and no new incident is created.

      To get this behavior, you need to set the major incident management property Create major incident from candidate – A new incident is created from a candidate as a major incident. The candidate is associated with the new incident as a child. (sn_major_inc_mgmt.com.snc.incident.mim.major_incident_creation) to Promote candidate to a major incident.
    Create a major incident from application navigation
    1. Click Incident > Major Incidents > Create Major Incident.
    2. Fill in the fields and click Submit.