Incident Management Platform Analytics Solutions

Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

Important:

Set up and test Platform Analytics Solutions on a non-production instance before enabling them in production.

The Platform Analytics Solution for Incident Management is available by default as part of Complimentary Performance Analytics for Incident Management.

• ITIL dashboard
  Use this dashboard to view, maintain, and track the tasks and incidents for operating the IT service desk.
• Incident Overview dashboard
  Use this dashboard to view the status of the incidents for planning, prioritizing, and managing customer issues.
• Incident Management Dashboard
  The Incident Management dashboard lets you see recent trends in incident creation, duration, and resolution. Use the information on this dashboard to spot problem areas and plan your incident management strategy going forward.
• Incident Premium dashboard
  This dashboard uses Workbench widgets and other advanced Platform Analytics features to give you all the information about the Incident process in one place.
• Incident Daily 7d - 28d dashboard
  View the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average. Filter the scores by assignment groups or by the category of incident.
• Open Incidents Age Monitor dashboard
  View average age and assignment times and breakdown incidents in different age buckets.
• Open Incident State Monitor dashboard
  View average age and number of reassignments and breakdown incidents in the New, In Progress, and On Hold states.
• Open Incidents Reports dashboard
  View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.

Related topics

• Platform Analytics Solutions
• Activate your Performance Analytics subscription