Incident Daily 7d - 28d dashboard

View the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average. Filter the scores by assignment groups or by the category of incident.

Figure 1. Incident Daily tab

Figure 2. Incident 7d tab

Figure 3. Incident 28d (lower part)

End user and goal	Required role
Incident Manager: Needs to know how the incident management process is doing so they can plan for the future.	itil

Indicators

Number of open incidents

Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this dashboard.

Number of resolved incidents

Daily count of indicators with State = Resolved.

Average resolution time of resolved incidents

The average number of days it takes to resolve an incident, provided it is resolved. The score is calculated according to the formula [[Summed duration of resolved incidents]] / ([[Number of resolved incidents]] * 24).

Number of open incidents not updated in last 5 days

Daily count of the number of incidents last updated more than five days ago.

Number of open incidents not updated in last 30 days

Daily count of the number of incidents last updated more than 30 days ago.

Breakdowns

You can apply breakdown elements on this dashboard to all widgets simultaneously. Above the chart in the upper left, select either Groups or Incident.Category. You can then select one or more elements and they will apply to all widgets.