Incident standard ticket page

The Incident standard ticket page is where you and your employees can view the details of an incident and can be used with service portal.

You can access the Incident ticket page in Service Portal using the Requests option from the main menu header of Service Portal. The Incident ticket page is available by default for new as well as upgrade users. The Incident standard ticket page shows the details of an Incident, such as the short description, caller, and urgency. It also shows the Actions list from where you can resolve, close, or reopen incident.

Figure 1. Incident standard ticket page

Incident standard ticket page configuration

You can configure the appearance of the Incident standard ticket page header and tabs from Standard Ticket > Standard Ticket Configuration > Incident. For more information, refer Configure incident ticket page.