Components installed with the Incident plugin

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Several types of components are installed with activation of the Incident plugin in Incident Management.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Role title [role name] Description
    Incident task assigned user

    [sn_incident_task_assigned_user]

    		 Provides read and write operation privileges to an incident task record for an agent when the record is assigned to the agent.
    Note:
    • You must install and activate the ITSM Roles plugin (com.snc.itsm.roles) to use the base system ACLs related to this role.
    • When the ITSM Roles plugin (com.snc.itsm.roles) isn't installed and activated on the instance, you can still use the Assigned incident user role [sn_incident_task_assigned_user] but with the following limitations:
      • The agent has the read access to the assigned incident task record except for the Work notes and Work notes list fields.
      • The agent has the write access to the assigned task record except for the following fields:
        • Assigned to
        • Short description
        • Description
        • Priority
        • State
        • Work notes
        • Work notes list

    Tables installed

    Table Description
    Incident

    [incident]

    		 The Incident table is extended from the Task [task] table. It inherits all the fields, rules, and policies from the Task table.