View VIP status for a caller in incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the callers with VIP status on the incident records list view as well as incident form. Organizations commonly designate VIP status in the user record for some of their VIP users.

    Before you begin

    Role required: personalize_list or admin

    About this task

    When a caller is assigned to an incident, the user record is automatically checked for VIP status. If the caller is a VIP caller, an icon appears beside the caller name in the list view or the caller field in the form view.

    To set the status of the VIP caller manually, navigate to All > System Security > Users or select on the required caller name from the list of incident record. On the User form, select the VIP check box to set the VIP status of the caller.

    Procedure

    1. Navigate to All > Incident > Open.
    2. View the record for the VIP caller in the list of incident records.
      Incident list with flagged VIP caller
    3. Click the record to view the VIP status in the Caller field.
      VIP caller