Components installed with ITSM Agent Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Several types of components are installed with activation of the ITSM Workspace (com.snc.agent_workspace.itsm) plugin, including user roles.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains roles
    Workspace agent

    [agent_workspace_user]

    		 The Workspace agent role (agent_workspace_user) is added to the ITIL role. The role is required to access ITSM Agent Workspace. None

    Tables

    ITSM Agent Workspace provides the Workspace view for the following tables:
    • Incident [incident]
    • Problem [problem]
    • Change [change]
    • Problem Tasks [problem_task]
    • Change Tasks [change_task]
    • Affected CIs [task_ci]
    • Impacted Services/CIs [task_cmdb_ci_service]
    • Task SLA [task_sla]
    • Outages [task_outage]
    • Approvals [sysapproval_approver]