ITSM Agent Workspace - Legacy

Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. The easy-to-navigate, multi-tab interface enables you to efficiently oversee and resolve multiple incidents, problems, and change requests.

Important:

Starting with the Washington DC release, ITSM Agent Workspace is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Use Service Operations Workspace, which is a configurable workspace providing a unified experience for multiple IT Service Management and IT Operations Management workflows. For information about Service Operations Workspace for ITSM, see Service Operations Workspace for ITSM.

ITSM Agent Workspace in action

Here's how IT agents use ITSM Agent Workspace.

Key features

Data in unified location

Interact with your requesters, respond to inquiries, and resolve incidents, problem, and change tasks using ITSM Agent Workspace.

Single-pane view

See all details related to an incident, problem, or change task in one place.

Agent assistance

Efficiently and quickly resolve tickets with AI-assisted recommendations.

Get started

Select a tile to get started.