Change tasks

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View and work on the change tasks assigned to you. You can view the details, activities, and other related change tasks by a single tap on the ITSM mobile agent app.

    Tap on the card to access all the change tasks assigned to you.
    1. You can filter the list according to your set criteria.
    2. Swipe left to add comments to the task or close the task.
    3. On the Change Tasks screen, tap on any task to view the details, activity and related change tasks. You can add comments or close a task from this screen.
      Note:
      Each change task card shows you the risk value of the task. For example, very high, or moderate.