Performance metrics

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Access the performance data of your team directly from your mobile with the ITSM Agent mobile app.

    As a group manager, with the My team dashboard, gain insights into the work of the groups you are managing by accessing metrics like MTTR (Mean Time To Resolution), CSAT, breached SLAs and so on.

    Also view the graphical representation of the incidents raised in a week.

    performance metrics mobile