View active and inactive participants in the conference call

You can view the participant status in an active conference call.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.
   
3. Tap the incident record you want to work on.
4. Tap Related > Incident tasks.
   
5. Tap on the incident task record.
6. Tap Collaborate > Conference calls > Active.
7. Tap on the conference call.
8. Do one of the following:

   Table 1. View participant status

   Option	Action
   Active	Tap Active to view the active participants
   Inactive	Tap Inactive to view the inactive participants