Add contributing indicators

Add new contributing indicators based on your organizational preferences.

Before you begin

Role required: sn_sd.success_dashboard_admin

About this task

Your organization can add the new contributing sources as the primary indicator. For example, determining the automated catalog request completions can be added to Automated Resolutions.

Procedure

1. Create a Performance Analytics (PA) indicator and its data collection job that measures the daily score (count) of the metric that you want to measure.
   The description set for this PA indicator is used to describe the indicator when the user selects the information icon on the score card. Alternatively, if you already have a PA indicator that measures daily scores of the metric you want to measure, you can directly proceed to register and use the PA indicator.

   For information on permissions required to create a PA indicator, see Performance Analytics roles for more details.

2. Register the PA indicator against the Primary Indicator that it must be reported in by creating a record in the Contributing Indicator Registry table (sn_sd_contributing_indicator_registry).
   1. Navigate to All > Success Dashboard > Getting Started > Success Dashboard > Key performance indicators (KPIs).
   2. Select the row context menu against the KPI you want to add the contributing indicator.
   3. Select Add contributing indicator.
   4. On the form, fill in the fields.

      Table 1. Contributing Indicator Registry form

      Field	Description
      Name	Unique identifier contributing indicator.
      Contributing Indicator	Performance Analytics indicator of the metric.
      Primary KPI	The primary indicator where the new indicator is being added to.
      Service group	Service group of the performance indicator. Note: ITSM or HR must be selected as a service group, as required.

   5. Select Add.
   6. Optional: Add More information context cards for this indicator so that the user viewing the primary and contributing indicator details understands this KPI.
      See Update more information cards for details.
   7. In the Persona Group Time Savings related list, click New.
   8. On the form, fill in the fields.

      Table 2. Persona Group Time Saving form

      Field	Description
      Persona Group	Option to select the persona group fr the contributing indicator.
      Time saved	Option to enter the time that will be saved to complete the request.

   9. Right-click the header and select Save.
      Note:

      You can also update the values for the indicators in Persona Group Time Savings section for the out of the box indicators that are Automatic type.