ITSM Success Dashboard indicators reference

Reference topics provide additional information about components installed with ServiceNow ITSM Success Dashboard indicators.

• Success Dashboard indicators user roles and responsibilities
  Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.
• ITSM Success Dashboard indicators KPI definitions and formulas
  Enable ITSM Success Dashboard and configure settings to understand and use the Key Performance Indicators (KPIs) and formulas.